Privacy Policy

Tilawat-e-Quran

Last Updated: May 16, 2025

This Privacy Policy explains how Tilawat-e-Quran ("We," "Us," "Our") collects, uses, protects, and discloses your information when you use our mobile application ("App"). We are committed to safeguarding your privacy and ensuring transparency in our data practices. By using the App, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the App.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

• Account: A unique account created for you to access our App or its features.
• App: The Tilawat-e-Quran mobile application provided by Us, downloaded by you on any electronic device.
• Company: Tilawat-e-Quran, operated by Dkatia, based in Kochi, Kerala, India.
• Device: Any device that can access the App, such as a computer, cellphone, or tablet.
• Personal Data: Any information relating to an identified or identifiable individual, such as name, email, or phone number.
• Service Provider: Any third-party company or individual that processes data on Our behalf to facilitate or analyze the App’s usage.
• Usage Data: Data collected automatically, such as IP address, browser type, or time spent on the App.
• You: The individual or entity using the App.

2. Information We Collect

Personal Data

We collect the following Personal Data to provide and enhance our services:

• Identity Information: Email address, first name, last name, and phone number to create and manage your Account, contact you, and personalize your experience.
• User-Generated Content: Content you create, such as audio recordings of Quran recitations, study notes, assignments, syllabus uploads, and community posts. This may include your voice, images, or other identifiable information embedded in the content.
• Profile Information: Optional details you provide, such as a profile picture or bio, to enhance your community presence.

Data Collected with Permission

We may collect the following data with your explicit permission, which you can manage through your Device settings:

• Camera: To record video recitations and take photos for profiles or community sharing.
• Photo Library: To upload study notes, assignments, syllabus, and select images for posts, such as sharing a study resource.
• Microphone: To record audio for chats and announcements, like a recitation for an event.
• Location: To show nearby Quran study groups or events, if you enable this feature.
• Contacts: To help you share recordings or announcements with friends, if you enable this feature.

Usage Data

We automatically collect Usage Data when you use the App, including:

• Device Information: IP address, device ID, operating system, browser type, and mobile network information.
• App Interaction Data: Pages visited, features used (e.g., recording, posting), time and date of visits, and session duration.
• Diagnostic Data: Crash reports, error logs, and performance metrics to improve App stability.

Cookies and Tracking Technologies

While the App itself does not use cookies, we may use similar tracking technologies (e.g., device identifiers, analytics SDKs) to collect Usage Data and improve your experience. You can manage tracking preferences through your Device settings, such as disabling analytics or limiting ad tracking.

3. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:

• Consent: For permissions like camera, microphone, and location, we rely on your explicit consent, which you can withdraw at any time via Device settings.
• Contractual Necessity: To provide core App features, such as managing your Account and enabling user-generated content sharing.
• Legitimate Interests: For purposes like improving the App, analyzing usage trends, and ensuring community safety through content moderation.
• Legal Obligations: To comply with applicable laws, such as responding to legal requests or reporting illegal activities.

4. How We Use Your Information

We use your information for the following purposes:

• Provide and Maintain the App: To deliver features like Quran recitation, study tools, announcements, and community engagement.
• Manage Your Account: To enable registration, authentication, and access to personalized features.
• Facilitate Community Interaction: To display your user-generated content (e.g., posts, recordings) to other users as part of the App’s social features.
• Content Moderation: To monitor user-generated content for compliance with our End User License Agreement (EULA) and zero-tolerance policy on objectionable content and abusive behavior.
• Communicate with You: To send updates, security alerts, responses to your requests, or community notifications via email, SMS, or push notifications.
• Improve the App: To analyze usage trends, diagnose technical issues, and enhance functionality and user experience.
• Personalize Your Experience: To offer tailored content, such as nearby study groups (if location is enabled) or recommended community posts.
• Ensure Safety and Security: To detect and prevent fraud, abuse, or security incidents, such as identifying spam or malicious activity.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests, including reporting illegal content to authorities.
• Research and Development: To conduct internal research, develop new features, and improve our services, ensuring data is anonymized where possible.

5. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: To facilitate App functionality, such as:
  • Cloud storage providers (e.g., Amazon Web Services, Google Cloud) to store user-generated content like recordings and notes.
  • Analytics providers (e.g., Firebase Analytics) to monitor usage and improve the App.
  • Communication providers (e.g., Twilio) to send notifications or emails.
• Within the App Community: Your user-generated content (e.g., posts, announcements) and profile information (e.g., username, profile picture) may be visible to other users as part of the App’s community features.
• For Business Transfers: During a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.
• With Law Enforcement: To comply with legal obligations, protect our rights, or respond to lawful requests, such as reporting illegal or harmful content.
• With Your Consent: For example, if you choose to share your recordings with contacts, we may access your contact list with your permission.

We ensure that third parties we share data with are bound by contractual obligations to protect your information and comply with applicable data protection laws.

6. Data Retention and Deletion

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Specific retention periods include:

• Account Information: Retained while your Account is active and for up to 6 months after deletion to comply with legal requirements or handle disputes.
• User-Generated Content: Retained until you delete it or your Account is terminated. Deleted content may remain in backups for up to 30 days before permanent removal.
• Usage Data: Retained for analytics purposes for up to 12 months, after which it is anonymized or deleted.
• Moderation Logs: Logs of reported content and moderation actions are retained for 2 years to ensure compliance with our EULA and legal obligations.

When data is no longer needed, we securely delete or anonymize it using industry-standard methods. For details on how to delete your Account, please refer to our Account Deletion Guide at Account Deletion.

7. Your Privacy Rights

You have the following rights regarding your Personal Data, in accordance with applicable laws like the Digital Personal Data Protection Act, 2023 (India):

• Access: Request a copy of the Personal Data we hold about you, including your Account details and user-generated content.
• Correction: Request corrections to inaccurate or incomplete data, such as updating your email or name.
• Deletion: Request deletion of your Personal Data or Account. You can delete your Account directly in the App under "Profile > About App > Remove Account." For more details, see our Account Deletion Guide at Account Deletion. Deleted data may remain in backups for up to 30 days.
• Opt-Out: Opt out of non-essential communications, such as promotional emails or push notifications, by adjusting your settings in the App or contacting us.
• Withdraw Consent: Disable permissions (e.g., location, camera, microphone) at any time through your Device settings.
• Data Portability: Request a copy of your Personal Data in a structured, commonly used format, where technically feasible.
• Restrict Processing: Request that we limit the processing of your data in certain circumstances, such as during a dispute over data accuracy.

To exercise these rights, contact us at support@dkatia.com. We will respond to your request within 30 days, as required by law. We may need to verify your identity before processing your request to ensure security.

8. Security of Your Data

We implement robust technical and organizational measures to protect your data, including:

• Encryption: Data in transit (e.g., during uploads) is encrypted using TLS/SSL, and sensitive data at rest (e.g., recordings) is encrypted using AES-256.
• Access Controls: Only authorized personnel have access to user data, and access is logged and monitored.
• Secure Storage: Data is stored on secure cloud servers with regular security audits.
• Regular Updates: We regularly update the App and our systems to address vulnerabilities.

Despite these measures, no method of transmission or storage is 100% secure. If you suspect unauthorized access to your Account, please contact us immediately.

9. Data Breach Notification

In the unlikely event of a data breach that may compromise your Personal Data, we will:

• Notify you via email or in-App notification within 72 hours of becoming aware of the breach, if it is likely to result in a risk to your rights and freedoms.
• Inform the appropriate authorities, such as the Indian Computer Emergency Response Team (CERT-In), as required by law.
• Take immediate steps to mitigate the breach and prevent further unauthorized access.

10. Children’s Privacy

The App is not intended for children under 13 years of age, in compliance with global standards like the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect Personal Data from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us at support@dkatia.com, and we will promptly delete such data.

For users aged 13 to 18, we recommend obtaining parental consent before using the App, particularly for features involving user-generated content or community interactions.

11. International Data Transfers

Your data may be transferred to and stored in locations outside India, such as cloud servers hosted by our Service Providers in regions like the United States or the European Union. We ensure that such transfers comply with applicable data protection laws, including:

• Using standard contractual clauses approved by the Indian government or the European Commission.
• Partnering with Service Providers certified under frameworks like the EU-US Data Privacy Framework (if applicable).
• Implementing additional safeguards, such as encryption and access controls, to protect your data.

If you have concerns about international data transfers, please contact us for more information.

12. Third-Party Services and Integrations

The App may integrate with third-party services to provide certain features, including:

• Cloud Storage: Services like Amazon Web Services or Google Cloud to store user-generated content (e.g., recordings, notes).
• Analytics: Tools like Firebase Analytics to understand usage patterns and improve the App.
• Communication: Providers like Twilio or SendGrid for sending notifications or emails.
• Moderation Tools: Third-party APIs (e.g., Google’s Perspective API, if implemented in the future) to assist with content moderation.

These services are subject to their own privacy policies, which we encourage you to review. We are not responsible for the practices of third-party services, but we ensure they are contractually obligated to handle your data securely.

13. User-Generated Content and Community Features

The App allows you to create and share content, such as audio recordings, study notes, assignments, syllabus uploads, and community posts. This content may be visible to other users as part of the App’s community features. Please be mindful of the information you share, as it may include Personal Data (e.g., your voice, images).

We moderate user-generated content to ensure compliance with our EULA, using both automated tools (e.g., keyword-based filtering) and manual review. If content violates our zero-tolerance policy on objectionable content or abusive behavior, it will be removed, and your Account may be suspended or terminated.

14. Cookies and Tracking Technologies

The App does not use traditional cookies but may employ similar technologies, such as:

• Device Identifiers: To uniquely identify your Device for analytics and security purposes.
• Analytics SDKs: To collect Usage Data, such as how often you use certain features.
• Push Notification Tokens: To send notifications, which you can disable in your Device settings.

You can manage these technologies by adjusting your Device settings, such as disabling analytics or limiting ad tracking. We do not use your data for targeted advertising or sell it to third parties for advertising purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or App features. Updates will be posted on this page, and the "Last Updated" date will be revised. For significant changes, we will notify you via email or in-App notifications at least 7 days before the changes take effect. Continued use of the App after changes constitutes acceptance of the updated policy.

16. Compliance with Applicable Laws

We comply with Indian data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). We also adhere to international standards where applicable, such as the General Data Protection Regulation (GDPR) for users in the European Union.

If you believe our practices violate applicable laws, please contact us to resolve your concerns. You may also have the right to lodge a complaint with a data protection authority, such as the Data Protection Authority of India (once established under the DPDP Act).

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@dkatia.com
• Website: https://tilawatequran.cberp.co.in
• Postal Address: Dkatia, Palarivattom, Kochi, Kerala, India

We are committed to addressing your inquiries within 30 days and ensuring your privacy is protected.

Last Updated: May 16, 2025